Resources & education

Plain-language guides, free to anyone who asks.

We write these for the questions we hear most often. Ask for any of them by phone, email, or at a workshop — printed copies in English and Spanish are available for partner organizations.

Browse by need
Coverage basics

Understanding your coverage

Deductible, copay, coinsurance, out-of-pocket max — what each one actually costs you.

Request this guide
Coverage basics

Which program am I looking at?

Medi-Cal, Covered California, Medicare, employer plans: who each one is built for.

Request this guide
Using your plan

Your first visit, start to finish

How to pick a primary doctor, book the visit, and what to bring with you.

Request this guide
Using your plan

How to read a medical bill

Explanation of benefits vs. a bill, what to question, and who to call first.

Request this guide
Prescriptions

Getting your medication covered

Formularies, tiers, prior authorization, and what to do when a drug is denied.

Request this guide
Prescriptions

Pain management options

What plans typically cover — physical therapy, specialists, and referral requirements.

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Renewals

Medi-Cal renewal checklist

The paperwork, the deadlines, and how to keep coverage from lapsing.

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For partners

Case worker referral sheet

A one-page sheet your staff can use to spot who qualifies and what to ask.

Request this guide

What's coming up

Find help near you this week

Two ways to sit down with someone: come to one of our scheduled days, or walk into a partner site that keeps regular hours.

Next up

Sample schedule. Confirm dates and locations by calling 714-395-0026.

See all events
Places you can walk into
Clinics Community health center Santa Ana, OC
Shelters Shelter-based health outreach Anaheim, OC
Prescriptions Free prescription assistance program Countywide, OC
See the full directory

Workshops, on site.

We run bilingual sessions at clinics, shelters, and community centers. Benefits walkthroughs and Q&A, where people bring their own paperwork, are educational: no plans are sold. Enrollment days, where you can sign up for a plan, are insurance sales presentations.

Request a workshop
Photo comingWorkshop in a community center