Questions
The things people ask us first.
If your question isn't here, call or text 714-395-0026. There's no charge to ask.
Does it cost anything to talk to you?
No. Consultations, guides, workshops, and enrollment help are free. Licensed agents are compensated by the carrier when a plan is selected, and that never changes the price of your plan.
What if I don't qualify for anything?
Then we tell you that, and we point you to community clinics, sliding-scale care, and prescription assistance programs instead. You still leave with a plan of action.
Do you help people without legal status?
We help everyone who asks, and we explain what each household member is eligible for. Many programs in California cover people regardless of immigration status.
I already have insurance but I don't understand it. Can you help?
Yes — that's a large part of what we do. We help you log into your portal, read your benefits, find in-network doctors, and understand your bills.
Do you speak Spanish?
Yes. Every service, guide, and workshop is available in English and Spanish.
I'm staying in a shelter. Can you still help me?
Yes. We work directly with shelters and community organizations and can meet you on site. No permanent address is required to start.
How fast can I talk to someone?
Usually the same day. Call or text 714-395-0026, or message us on social media.
Are you part of the government or Medi-Cal?
No. Cielo Assurance is an independent licensed insurance agency. We are not affiliated with CMS, Medicare, Medi-Cal, or Covered California.